Warranty Information

New Phones


All new products supplied by ThePhoneMonkey come with a full manufactures warranty. Original receipt, packaging and accessories must be returned with the product.


Pre-Owned Phones

All Pre-Owned phones come with a 12 month warranty.


The warranty does not cover the following


  • Physical damage  (Voids Warranty unless repaired by ThePhoneMonkey)

  • Liquid damage

  • Misuse of the product

  • Software related issues due to third party downloads

  • Data loss

  • Unauthorised repairs by third parties

  • The following consumable parts batteries and charging docks are items that will derogate over the life of the product and are only covered for 3 months

  • The following logic board level repairs such as u2 and baseband chips are not covered by our warranty as this caused by the use of non-certified plugs, leads, car chargers, power banks, battery covers etc.


In the event of a warranty claim ThePhoneMonkey will repair your product in our facility or send to a third party repair centre. If in the event that we cannot readily or economically repair your product, you will be issued a credit note to obtain a replacement product in store at the current value of your product at the time of warranty claim.


ThePhoneMonkey cannot be held responsible for any repair work done to products that have previously been repaired in an unauthorised repair centre and warranty will be voided immediately.


 By completing a purchase you are agreeing to these warranty terms.